Reducing fleet backlog & strengthening troubleshooting capability across the Benelux region

Objective 

Support a key client across the Benelux region by reducing a significant backlog of fleet maintenance activities while strengthening internal teams with daily troubleshooting support - ensuring safe, timely, and organised delivery across multiple sites. 

Scope 

Deployment of three specialised technical teams across the Benelux region: 

• One autonomous backlog-clearance team focused solely on reducing the accumulated workload. 
• Two embedded support teams working alongside the client’s internal technicians on day-to-day troubleshooting activities. 

Scope also included full logistical support, equipment provision, and project planning. 

Strategy 

To deliver a scalable and reliable solution, we designed a fully managed project delivery model centred on: 

• Dedicated, discipline-specific teams deployed across multiple regions 
• A strong focus on safety, tooling readiness, and operational efficiency 
• Comprehensive logistical support (vehicles, flights, accommodation, PPE) 
• Structured work plans to execute scopes in an orderly, compliant, and timely manner 

This ensured the client benefitted from both immediate backlog reduction and strengthened operational continuity. 

Implementation 

Specialist workforce deployment 

• Mobilised three field teams equipped to work autonomously or directly with client technicians. 
• Provided all specialist tools and equipment required for safe, efficient task completion. 

Safety, equipment & logistics management 

• Supplied full PPE and job-specific clothing for all personnel. 
• Provided 4x4 vehicles to safely access remote and varied terrain. 
• Arranged flights across the region, enabling rapid multi-country mobilisation. 
• Secured accommodation close to operational sites to reduce travel downtime and increase productivity. 
• Structured work execution 
• Developed tailored work plans to organise tasks, prioritise scopes, and manage risk. 
• Ensured all work was delivered safely, accurately, and within agreed deadlines. 


• Outcomes 

  Long-term agreements secured 

  The client’s satisfaction with our performance resulted in extended contract agreements and deeper partnership alignment - reflecting confidence in our reliability and delivery standards. 

  
  Additional teams requested 

  Due to strong early results, the client requested further team deployments to support new and ongoing projects, expanding Samuel Knight’s operational footprint across the region. 

  
  Significant reduction of operational backlog 

  Our structured and proactive approach enabled the client to regain control of their fleet maintenance schedule, reducing operational bottlenecks and improving asset readiness. 

  
  Enhanced internal troubleshooting capability 

  Through embedded support, we strengthened the client’s daily operations, improved workflow continuity, and enabled their internal teams to focus on higher-value tasks. 

  
  Conclusion 

  By deploying specialist teams, providing full logistical and safety support, and executing clear, structured work plans, Samuel Knight successfully reduced fleet backlog and enhanced troubleshooting performance across the Benelux region. 

  
  Our commitment to safety, reliability, and partnership resulted in long-term agreements, increased service demand, and a highly satisfied client - demonstrating our ability to deliver end-to-end project support across complex, multi-site operations.